当前位置: 编辑FAQ |
![]() |
Multifunctional Bluetooth Car Charger, Support Music Play & Hands-free Answer Phone & FM Transmitter & Smartphones USB Charging Function 多功能蓝牙车充,支持音乐播放&免提通话&FM发射器&USB充电功能 状态:下架停售中 |
排序 | 提交人 | 原始型号 | 提问 | 回答 | 回答时间 | 状态 | 操作 |
---|---|---|---|---|---|---|---|
CMS1889 |
未审核 提交时间: 2017-03-31 17:06:47 |
||||||
CMS1889 |
未审核 提交时间: 2017-03-31 17:02:08 |
||||||
CMS1889 |
未审核 提交时间: 2017-03-31 17:00:01 |
||||||
CMS1889 |
未审核 提交时间: 2017-03-31 16:57:31 |
||||||
CMS1889 |
已审核(By Claire) 提交时间: 2017-01-18 17:30:57 |
||||||
CMS1889 |
已审核(By Claire) 提交时间: 2017-01-18 17:01:44 |
||||||
CMS1889 |
已审核(By Claire) 提交时间: 2017-01-05 12:01:02 |
||||||
CMS1889 |
已审核(By Claire) 提交时间: 2017-01-05 11:50:56 |
操作日志
操作人 | 内容 | 日期 |
---|---|---|
Cheryl | 添加了FAQ Question:How about the sound when playing music? Answer:It is great to play music. Answer Time:2017-03-04 22:00:08 |
2017-03-31 17:06:47.473 |
Cheryl | 添加了FAQ Question:I checked the desceiption, it supports U disk, right? Answer:Yes, it does. you can insert your U disk to play musics. Answer Time:2017-03-16 19:00:07 |
2017-03-31 17:02:08.21 |
Cheryl | 添加了FAQ Question:It is foldable? Answer:Yes, it is. Answer Time:2017-03-31 16:57:33 |
2017-03-31 17:00:03.977 |
Cheryl | 添加了FAQ Question:May I know if it supports WMA/WAV format? Answer:Sorry, it just supports MP3 format music. Answer Time:2017-03-31 16:54:26 |
2017-03-31 16:57:31.837 |
Claire | 审核了FAQ Question:How about the warranty? Answer:The warranty is 12 months for our goods. |
2017-01-19 12:05:41.08 |
Cheryl | 添加了FAQ Question:How about the warranty? Answer:The warranty is 12 months for our goods. Answer Time:2017-01-18 17:05:16 |
2017-01-18 17:30:58.003 |
Claire | 审核了FAQ Question:Are there some ways to put my own SD card? Answer:No, this one cannot put the SD card. |
2017-01-18 17:02:34.193 |
Cheryl | 添加了FAQ Question:Are there some ways to put my own SD card? Answer:No, this one cannot put the SD card. Answer Time:2017-01-18 17:00:15 |
2017-01-18 17:01:44.673 |
Claire | 审核了FAQ Question:Can it charge 2 phones at the same time? Answer:Yes, it can do that. |
2017-01-06 15:42:59.067 |
Claire | 审核了FAQ Question:Does this work to talk on your phone hands free? Answer:Yes it works very well. Just answer while your phone is connected by Bluetooth. |
2017-01-06 15:42:40.207 |
Claire | 将 Question:Does this work to talk on your phone hands free? Answer:Yes it works very well. Just answer while your phone is connected by Bluetooth. Answer Time:2017-01-05 11:50:55.0 更新为 Question:Does this work to talk on your phone hands free? Answer:Yes it works very well. Just answer while your phone is connected by Bluetooth. Answer Time:2017-01-05 11:50:55 |
2017-01-06 15:38:05.127 |
Cheryl | 添加了FAQ Question:Does this work to talk on your phone hands free? Answer:Yes it works very well. Just answer while your phone is connected by Bluetooth. Answer Time:2017-01-05 11:50:55 |
2017-01-05 12:01:02.42 |
Cheryl | 添加了FAQ Question:Can it charge 2 phones at the same time? Answer:Yes, it can do that. Answer Time:2017-01-05 11:48:55 |
2017-01-05 11:50:56.043 |
鼓励计划:
当新客户浏览网站产品页面时,将根据以下信息来显示业务,而不是平均分配。
添加FAQ的业务
刷评论的业务
谁的客户写了评论(180天以内)
编辑规则:
1.基本要求:回复都要避免拼写错误,不能有语法错误,要完整, 包含符号比如问号等,注意格式,比如开头字母大写等细节。提问可以随意, 不用拘泥于细节。同一个产品下面的FAQ,可以出现yes或是No的简单回复, 但是不要出现多个yes或是No的简单回复,注重提问和回复的多样性。
2.FAQ的内容要有参考价值,不能是产品描述里面很明确的信息, 比如描述已经明确了电池容量是2000mah,再提问电池容量多少 回复2000mah,就没有必要了, 但是可以提问多久充满电 是不是足容量等。
3.多列举客户常见的问题,参考系统里面的产品信息审核,自己客户问过的问题,也可以把问题和回复发给对应的类别专职业务, 由专职业务添加到FAQ。
4.多参考其他平台的FAQ, 比如Amazon, 但不要原版复制亚马逊和其他电商的FAQ。
5.在搜集FAQ的时候, 发现其他平台热卖的产品,如果我们没有, 推荐给产品经理和专职采购去开发, 发现热门关键词,设置到系统热门关键词一起维护。
业务操作要求:
业务根据分配到的产品,熟悉和精通产品,着手优化产品,优化内容如下:
1、检查产品标题和描述是否准确,是否有错误信息或者漏掉关键信息,如有,审核产品通知文案修改
2、检查产品图片,是否有吸引力,假如有更好的图片,如有,审核产品通知美工修改
3、添加FAQ内容,一定要是客户关心的问题,答案要准确和有参考价值
4、检查一起购买的内容,是否有关联紧密的产品,可以设置为一起购买,例如和安卓手机设置一起购买的产品有:数据线,充电器,TF卡等
5、到同行网站,亚马逊,速卖通网站比较,和采购多沟通,挖掘新品和更有优势的价格等,如有,审核到系统里
上述类别上传到阿里环球的产品,只有被分配到的小组才能上传
和推广专员多沟通,收集视频等素材,争取将自己负责的产品多推到专栏,广告图,社交平台等,多曝光